GoSite Review

flag Join 25,000 small businesses & counting
  • Complete drag-and-drop editor

  • Built-in optimization

  • Commerce & payment tools

  • Mobile-first design

Pros & Cons

  • 24/7 customer support
  • Booking and scheduling tools as part of the application
  • No additional charges (apart from the standard fees) for payment processing
  • A mobile app to manage your business on the go
  • Pricing is vague about what’s truly being offered
  • The site builder does not support a blog

Plans & Pricing

Pricing at GoSite isn’t readily available from browsing the website but is divided into a free plan and a Pro plan. The Pro plan comes in at $249/m but it’s difficult to understand what’s contained in the plans. GoSite describes it as ‘everything you need to run your business.’ You’ll be hard-pressed to find out the specifics of what it entails without consulting a sales rep beforehand. Broadly speaking, the Pro plan provides:

–          Multiple websites

–          The messenger tool

–          Booking widgets

–          Review management

The free plan automatically comes with payment processing, the GoSite mobile application, contacts management, and the ability to build a website using a subdomain.

In an apples-to-apples comparison, GoSite has many more features than a standard website builder. It also comes with a much higher price tag.

Free
$0/month
Pro
$249/month

Overview

GoSite was founded in 2013 by Alex Goode as a solution that streamlines the process to get small businesses online while staying efficient. It combines many tools into one including payment processing, review management, messaging, and a website that serves as mission control for your online brand.

Rating

  • "Price"
    6 /10
  • "Features"
    8 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9 /10

Features & Functionality

GoSite has many core features you’d expect from a website builder such as mobile-optimized pages, a drag-and-drop editor, email collection forms, a stock photo library, etc. It also goes beyond what many other website builders do and thereby provides a unique experience to its users.

Payments

GoSite has a wide variety of payment options and channels to request payments from customers. You can send an SMS to request payment, integrate with Google and Apple pay, send invoices instantly to request payment, and get the money you collect from customers deposited within 24 – 48 hours. Payments are available on the free plan and it charges a standard fee of 2.9% +$0.30.

Booking and scheduling

GoSite has a powerful online booking application that allows clients to come to your site, see availability, and book a slot instantly. GoSite then syncs with your calendar, sending reminder emails and SMS, and even the process of rescheduling appointments that need to be canceled for any reason. All you have to do is set availability once and the rest is taken care of.

Review management

GoSite provides a unified review management platform that pulls in feedback from various sites such as Google and Yelp. You can send review requests automatically to customers via email and SMS and even incorporate feedback surveys to truly understand how customers feel about your business, products, and services rendered.

Listing management

You’re able to connect your website and business to different listing services and update all of them with just a few clicks. Relevant data is pulled into GoSite for you so you can take action on what’s important and keep your finger on the pulse of your business.

Design & Templates

GoSite has a very limited collection of templates to choose from – only seven as of this writing. They’re divided based on a specific use case with options such as HVAC, locksmith, gardening, and pest. There’s a clear leaning towards service-based businesses.

While the design choices are sparse, they are high-quality and start you off on the right foot. All the elements on the page and the layout itself can be customized to meet your needs.  Once a template has been chosen, it cannot be changed. The good news is that templates are customizable so you can change the layout, colors, and elements to essentially design a new site.

Ease of Use

The platform is relatively simple to use. It has a drag-and-drop editor that works in conjunction with section blocks. Choose the section you want to edit and a list of elements that can be inserted will appear on the left of the screen. Drag-and-drop the one that works for you and edit it to fit the rest of the page.

If you’ve used a website builder, it’ll only take a few minutes to learn the nuances of the GoSite platform and a few hours to master the advanced features. If it’s your first time building a site, you should also be able to get the hang of it pretty quickly. A standard site with a handful of pages should be ready in a day.

Customer Support

GoSite offers help and support via multiple channels so you can choose the one that suits you best. Customers have reported mixed experiences when interacting with the support team. Some are happy with the experience and some feel it’s lacking. In the end, most of the reps are knowledgeable about the software but cannot solve all problems that crop up.

  • 24/7 Help & Support
    Customer support is available 24/7 and all customers have access to it.
  • Live Online Chat
    Live chat is available for all customers around the clock.
  • Email
    Email support is also an option and you can expect a reply within one working day.
  • Video Tutorials
    There are multiple video tutorials present on the official YouTube channel.
  • FAQ
    It has a FAQ that deals with common questions and a knowledgebase that focuses on simple tutorials about using the platform.
  • Blog
    The blog focuses on company news, customer spotlights, and tips for small businesses.

Final Word

Founded in 2013 with a clear mission – make it easier for small businesses to get online and thrive – GoSite has largely lived up to it. The organization provides a simple website builder that has the core features needed by the majority of service-based businesses and none of the advanced features that would cause undue confusion. It unifies many aspects of an online business such as review management, booking, payments, and more so you only have to log into one backend to manage your site and other aspects of your business.

It is severely lacking in templates. The ones that are available target service businesses and the pricing plan doesn’t clearly state what you get and what you don’t get. If those aren’t deal-breakers for you and you want to get online quickly then GoSite is a solid platform that’s worth taking a closer look at.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Daniel Ndukwu>
Daniel Ndukwu
author

Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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