Pros & Cons
- 24/7 customer support
- Booking and scheduling tools as part of the application
- No additional charges (apart from the standard fees) for payment processing
- A mobile app to manage your business on the go
- Pricing is vague about what’s truly being offered
- The site builder does not support a blog
Plans & Pricing
Pricing at GoSite isn’t readily available from browsing the website but is divided into a free plan and a Pro plan. The Pro plan comes in at $249/m but it’s difficult to understand what’s contained in the plans. GoSite describes it as ‘everything you need to run your business.’ You’ll be hard-pressed to find out the specifics of what it entails without consulting a sales rep beforehand. Broadly speaking, the Pro plan provides:
– Multiple websites
– The messenger tool
– Booking widgets
– Review management
The free plan automatically comes with payment processing, the GoSite mobile application, contacts management, and the ability to build a website using a subdomain.
In an apples-to-apples comparison, GoSite has many more features than a standard website builder. It also comes with a much higher price tag.
GoSite was founded in 2013 by Alex Goode as a solution that streamlines the process to get small businesses online while staying efficient. It combines many tools into one including payment processing, review management, messaging, and a website that serves as mission control for your online brand.
Features & Functionality
GoSite has many core features you’d expect from a website builder such as mobile-optimized pages, a drag-and-drop editor, email collection forms, a stock photo library, etc. It also goes beyond what many other website builders do and thereby provides a unique experience to its users.
GoSite has a wide variety of payment options and channels to request payments from customers. You can send an SMS to request payment, integrate with Google and Apple pay, send invoices instantly to request payment, and get the money you collect from customers deposited within 24 – 48 hours. Payments are available on the free plan and it charges a standard fee of 2.9% +$0.30.
Booking and scheduling
GoSite has a powerful online booking application that allows clients to come to your site, see availability, and book a slot instantly. GoSite then syncs with your calendar, sending reminder emails and SMS, and even the process of rescheduling appointments that need to be canceled for any reason. All you have to do is set availability once and the rest is taken care of.
GoSite provides a unified review management platform that pulls in feedback from various sites such as Google and Yelp. You can send review requests automatically to customers via email and SMS and even incorporate feedback surveys to truly understand how customers feel about your business, products, and services rendered.
You’re able to connect your website and business to different listing services and update all of them with just a few clicks. Relevant data is pulled into GoSite for you so you can take action on what’s important and keep your finger on the pulse of your business.
Design & Templates
GoSite has a very limited collection of templates to choose from – only seven as of this writing. They’re divided based on a specific use case with options such as HVAC, locksmith, gardening, and pest. There’s a clear leaning towards service-based businesses.
While the design choices are sparse, they are high-quality and start you off on the right foot. All the elements on the page and the layout itself can be customized to meet your needs. Once a template has been chosen, it cannot be changed. The good news is that templates are customizable so you can change the layout, colors, and elements to essentially design a new site.
Ease of Use
The platform is relatively simple to use. It has a drag-and-drop editor that works in conjunction with section blocks. Choose the section you want to edit and a list of elements that can be inserted will appear on the left of the screen. Drag-and-drop the one that works for you and edit it to fit the rest of the page.
If you’ve used a website builder, it’ll only take a few minutes to learn the nuances of the GoSite platform and a few hours to master the advanced features. If it’s your first time building a site, you should also be able to get the hang of it pretty quickly. A standard site with a handful of pages should be ready in a day.
GoSite offers help and support via multiple channels so you can choose the one that suits you best. Customers have reported mixed experiences when interacting with the support team. Some are happy with the experience and some feel it’s lacking. In the end, most of the reps are knowledgeable about the software but cannot solve all problems that crop up.
24/7 Help & SupportCustomer support is available 24/7 and all customers have access to it.
Live Online ChatLive chat is available for all customers around the clock.
Video TutorialsThere are multiple video tutorials present on the official YouTube channel.
FAQIt has a FAQ that deals with common questions and a knowledgebase that focuses on simple tutorials about using the platform.
BlogThe blog focuses on company news, customer spotlights, and tips for small businesses.
Founded in 2013 with a clear mission – make it easier for small businesses to get online and thrive – GoSite has largely lived up to it. The organization provides a simple website builder that has the core features needed by the majority of service-based businesses and none of the advanced features that would cause undue confusion. It unifies many aspects of an online business such as review management, booking, payments, and more so you only have to log into one backend to manage your site and other aspects of your business.
It is severely lacking in templates. The ones that are available target service businesses and the pricing plan doesn’t clearly state what you get and what you don’t get. If those aren’t deal-breakers for you and you want to get online quickly then GoSite is a solid platform that’s worth taking a closer look at.