Lightspeed AU

Steven Harrods
About the brand
Lightspeed is a feature-rich all-in-one POS solution for small businesses from the retail and restaurant industries. With its help, one can easily manage staff, customer relationships, large volumes of data, inventory, as well as payments, transactions, and stocking. The company’s focus on helping entrepreneurs from all around the globe seals the deal for most of their users.
9.0
Price
9.0
Ease of use
10
Features
10
Service
9.5
Overall
Our Verdict
Lightspeed is a flexible solution designed for growing businesses in the retail and restaurant industries. It has the functionality you’ll need, focused on a single, user-friendly platform, and the system also integrates with a range of other business tools, from accounting to employee management platforms. All in all, Lightspeed is an amazing business-enhancing tool for retailers and restaurant owners.
Pros
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All-in-one solution
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Rich customization options
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Great insights & analytics features
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Amazing customer support
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Advanced inventory management options
Cons
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No variety in price packages
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Some analytics tools come at an additional cost
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Some tools come at an additional cost
Retail Plans & Pricing
Lightspeed’s offers pricing for whatever stage your business is at. Each of the plans are billed monthly and annually. All plans allow you to accept credit card payments at a card-present rate of 2.6% + 10¢ and a card-not-present rate of 2.6% + 30¢.
Conveniently, they offer a 14-day trial that grants you access to every bit of the platform’s functionality, making it a great way to test the water without investing a single dime. Sign up, choose your type of business, and you’ll be set to go in no time!
Pricing is according to the Australian Dollar
Basic
The Basic plan is designed for the essential day-to-day needs of independent retailers and costs $129 per month on an annual plan.
Core
The Core plan costs $229 per month on an annual plan and is ideal for retailers seeking management tools to facilitate business growth.
Plus
The Plus plan is tailored for advanced customisation and ease of scalability in established retail operations. This costs $329 per month on an annual plan.
Free Trial
Conveniently, Lightspeed Retail offers a 14-day trial that grants you access to the platform. This is a great way to test the water before committing to one of the paid plans. Sign up, choose your business type, and you’ll be set to go in no time!
Restaurant plans & pricing
Lightspeed offers one fast, flexible platform that helps boost revenue and reduce costs. Their comprehensive POS and payment system improves business management, and allows for convenient customer transactions.
It also delivers real time data that lets you explore your menu trends, understand your customers, and track employee performance. Personalized onboarding & dedicated support help you customize everything – from menus to workflows – and easily scale with add-on tools.
Pricing is according to the Australian Dollar
Starter
The starter plan costs $79 per month. This plan is great for single sites that don’t require online ordering or inventory management.
Essential
The Essential plan costs $179 per month and is recommended for established businesses that require a fully-fledged platform with inventory management and online ordering.
Premium
The Premium costs $359 per month and is perfect for those who run large venues with multiple service areas, event spaces, and service types.
In-depth review

Hardware Requirements
While all that you essentially need to work is a computer or an iPad, Lightspeed offers several hardware kits for small businesses. You can purchase them in bundles or, alternatively, you can order the items you need in your store separately.
iPad Hardware Kit
This kit includes an iPad, receipt printer, payment terminal, cash drawer, Bluetooth scanner, iPad stand, and some receipt paper. This bundle is designed for a seamless wireless experience. Simply take the tablet with you and help your customers shop on the fly instead of forcing them to stand in a queue.
The Desktop Hardware Kit
This bundle comes with a cash drawer, a Bluetooth scanner, and receipt printer, all designed to give a slick, modern vibe from the casher’s stand.
Integrations & Add-ons
With the Lightspeed POS and Payments system, it is easy to integrate third-party applications. Lightspeed’s ability to seamlessly integrate with other best-in-class tools allows you to run your business at full capacity.
You can easily integrate marketing, analytics, ERP, employee management, inventory management, accounting, and customer loyalty solutions in a few simple steps.
For example, Lightspeed Retail integrates with platforms like Marsello, WooCommerce, MYOB, and more.
On the other hand, Lightspeed Restaurant integrates with platforms like OpenTable, SevenRooms, Deputy, and Xero, to name a few.
Features & Functionality
We’ve talked about Lightspeed being an all-in-one POS and payments solution for ambitious retailers, but now it’s time to dive a bit deeper.
Inventory Management
Lightspeed comes with a set of handy features for inventory management:
- Item import: Simple data transfers from one platform to another via Excel or CSV files.
- Product customisation: Add additional descriptions like size and colour to your products or categorize them by certain sets of parameters.
- Order stock: Order directly from Lightspeed Retail with built-in purchase orders.
- B2B catalog: Access thousands of products synced straight to your POS and add pre-loaded product information from your suppliers to your POS.
- Scanner app: Turn your iOS or Android device into a powerful inventory management tool. Their scanner app lets you count products, track inventory and fulfill orders easily from your mobile device.
Lightspeed Restaurant is equipped with sophisticated inventory management tools that help streamline your inventory processes so you never run out of stock.
- Stock levels: Get automatic updates on stock levels as products are received and sold, and transfer stock between locations.
- Production batches: Use production batches to align menu items with the ingredients used to make them.
- Recipe tracking: Keep track of all your recipes in one place.
Reporting & Analytics
With the built-in reporting functionality your POS grows from a tool for selling into a full-blown CRM system:
- Retail analytics: Learn more about new and recurring customers, your own stock, and best-selling items.
- Increase visibility: Save inventory, sales, tax and payment reports to your requirements, and schedule regular reports to be emailed each week or month.
- Improve staff performance: Check the performance of your staff and, essentially, the success of the established sales process.
- Remote reporting: You can check on how things are going from the comfort of your couch.
For restaurant owners, you can use Lightspeed’s reporting tools to study the popularity of certain dishes among your customers, understand staff strengths, and how your guests like to dine so that you can do more of what works.
- Menu insights: Find out which dishes make customers come back for more.
- Guest profiles: Get to know your regulars and provide stellar service with unique profiles for each credit card swiped.
- Server performance: Identify employee rockstars, help boost their earnings, and uncover coaching opportunities.
- Time of day reports: Set your promotions at the right time, every time.
Online Ordering
Lightspeed’s online ordering feature gives restaurant owners new ways to capture orders, and provides your customers added flexibility over how they order and pay. All this with no extra work for you or your staff. Guests can order and pay their bills online from their phones and all orders sync straight to your POS for production.
Embedded Payments
Lightspeed Payments ensures you can accept any kind of payment, whether it be cash, card, or mobile. The payment process is PCI compliant, meaning credit card data is processed and transmitted electronically in a secure environment. The payment system is also EMV-compatible.
Lightspeed Payments is built into LightSpeed Restaurant POS and allows businesses to seamlessly accept different payment methods. Customers can use cash, credit cards, or digital wallets on their smartphones to make a payment through Lightspeed Payments.
Marketing & Loyalty
Managing your gift cards, special discounts, and loyalty programs has never been simpler. Set them up in one place and control the sales flow with data-driven decisions on which items are more relevant as an up-sale to your customers.
Ease of Use
Lightspeed is simple and intuitive enough that you’ll get a good feel of it quite quickly. Setting the tool up is as hard as filling up a form of three fields, and the interface is so straightforward that you’ll feel like someone is holding your hand.
Customer Service
Lightspeed is an outstanding example of support done right. The team covers every aspect of client interactions from the questions people will have about setting up the system, to ongoing maintenance inquiries. Every plan comes with a 100% free of charge one on one session with a professional willing to help out with setting everything up. In addition, you’ll also have access to other support options:
Phone Support
Pick up your phone and have your questions answered at any time of day or night
Live Online Chat
If you don’t feel like calling, there’s a live chat option on Lightspeed’s website
Submit a request over email and a member of the support team will reach out
User Reviews
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Steven Harrods
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
9.0
Price
9.0
Ease of use
10
Features
10
Service
9.5
Overall
Thank you!