BigCommerce Review

flag 100+ design templates
  • Drag & drop product merchandising

  • Industry-leading expertise

  • Inventory management tools

  • Scalable catalog grows with your business

Pros & Cons

  • 24/7 support available
  • Highly responsive customer service
  • Huge collection of themes
  • Responsive eCommerce templates
  • High level of customizability
  • Limit on email subscription lists

Plans & Pricing

BigCommerce has the following packages:

  • Standard: The standard package costs $29.95 per month and comes with a responsive website, shipping label discounts and professional reporting tools among other features.
  • Plus: The plus package costs $79.95 per month and includes customer groups and segmentation, abandoned cart saver and stored credit cards along with all the standard package features. If you choose the annual plan, the price is lowered to $71.95 per month.
  • Pro: The pro package costs $299.95 per month and includes all of the plus package features along with Google customer reviews, custom SSL and faceted search. If you choose the annual plan, the price is lowered to $224.95 per month.
  • Enterprise: To get an enterprise quote, the company will have to be contacted. In addition to all the enterprise features, you get premium support and services.

Standard
$29.95
Plus
$79.95
Pro
$299.95
Enterprise
Custom Pricing

Overview

Given the fast development of the field of online shopping, more and more eCommerce website building platforms appear on the market. BigCommerce was launched in 2003 and has helped many webmasters design and manage their online store.

Rating

  • "Price"
    8 /10
  • "Features"
    9 /10
  • "Ease of Use"
    8.5 /10
  • "Help and Support"
    9 /10

Features & Functionality

Products Listing and Inventory Management

When managing your online sales via this eCommerce website building platform, you can always check your orders’ status, process them either individually or in bulk, print out invoices and other documents within the same control panel. Moreover, BigCommerce enables you to add extra features to your online store using third-party apps such as Ordoro for drop shipping, or Sellbrite for managing your sales across multiple marketplaces.

Unlimited Products

Another great feature BigCommerce offers is the lack of restrictions as far as the number of products is concerned. This eCommerce builder also comes with many product options, allowing you to enter details such as size, color or shape for each particular product.

Marketing Tools

Allowing discount and coupon codes, easy integration with the main social media networks and retail platforms BigCommerce provides you with a wide range of marketing tools to promote your eCommerce website through a multitude of channels. Its SEO friendly templates as well as the built-in tools enabling you to create high ranking pages ensure you dominate the search engines, earning traffic and potential customers organically. As far as customer retention is concerned, BigCommerce comes with professional tools such as a built-in newsletter sign-up, and automatically generated customer lists.

Payment Options

BigCommerce offers your customers the possibility to make payments when purchasing your products using over 60 different payment processors in the currency of their choice. BigCommerce’s payment options include the ever-popular PayPal, Stripe, and Authorize.net, as well as the major types of credit cards.
Whether you are a Standard, Plus or Enterprise member, BigCommerce doesn’t charge transaction fees.

Safety

Clarion Safety Systems automates dual-sync with BigCommerce. Clarion Safety Systems is well known in the market.

Design & Templates

Offering over 100 free website design templates, BigCommerce makes it easy for online shop owners to build an appealing and trustworthy looking e-commerce website. More premium templates with prices ranging from $150 – $300 are available for you to dress your online store, and they all have editable HTML/CSS files. BigCommerce’s Style Editor is a professional and user-friendly tool that enables you to modify the look of your storefront even if you have no HTML/CSS knowledge at all. Moreover, all templates are optimized for mobile browsing.

If you are afraid to try your hands at tweaking the HTML code yourself, you can access BigCommerce’s marketplace and hire a third party designer either to create a custom design storefront for your shop or to adapt an existing template to your needs.

Customer Support

There is phone support 24/7 and you are able to access live chat with a Support Pin. The same thing goes for email which you are able to access with a support pin. There is no ticketing service. There are video tutorials in a series under “BigCommerce University.”  There are FAQ pages under the section called “common questions.”  A great community forum and blog are available.

Ease of Use

BigCommerce’s Style Editor is a professional and user-friendly tool that enables you to modify the look of your storefront even if you have no HTML/CSS knowledge at all.

  • 24/7 Help & Support
    Yes - Contact the support team 24/7 via phone or email, plus get access to thousands of articles, videos and our community.
  • Phone Support
    There is 24/7 phone support.
  • Live Online Chat
    Yes - only with a Support PIN - a 4-6 digit number only accessible to the owner of the account.
  • Email
    Yes - only with a Support PIN - a 4-6 digit number only accessible to the owner of the account.
  • Video Tutorials
    Yes - on the site it's called "BigCommerce University" - This three part video series will walk you through building, managing, and growing an online business.
  • FAQ
    Yes. In the community section there is Q&A available for various subjects, also an FAQ search leads to FAQ pages and they do have a section called "common questions."
  • Community Forum
    Yes. viewing can be done without logging in, but must log in in order to ask questions, join discussions, submit ideas, review events and more - https://forum.bigcommerce.com/s/
  • Blog
    Yes- weekly eCommerce tips, strategies, and news.

Final Word

Offering plenty of useful features, mobile-friendly website design templates, and easy integration of 3rd party apps, BigCommerce is a good choice of an eCommerce website builder if you want to an SEO friendly and good looking online shop. Moreover, BigCommerce will make your life easier enabling you to extend your market potential and sell through well-known social media and retail platforms like Facebook, eBay, and Etsy.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Eric Renfro>
Eric Renfro
author

Eric is a master when it comes to web development. With seven years of experience, Eric has successfully assisted numerous well-known companies and individuals create and develop their desired websites. He is a contributing writer to the Top 5 Website Builders blog.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

3
Leave a Reply

3 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
3 Comment authors
Recent comment authors
newest oldest most voted

Questions & Answers

Guest
Kelly

Can I accept PayPal payments through BigCommerce?

Answer
Yes, PayPal, as well as many other payment options, are accepted through BigCommerce.
Guest
Chasse Kelly

Is there a free trial?

Answer
Yes, there is a 15 day trial period.
Guest
Hannah

Does BigCommerce charge transaction fees? How much?

Answer
No, BigCommerce does not charge transaction fees.
Contact Us

Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at service@top5networks.com with suggestions and questions. We’d love to hear from you!

Your information will be handled as detailed in our Privacy Policy