Pros & Cons
- 24/7 support available
- Highly responsive customer service
- Huge collection of themes
- Responsive eCommerce templates
- High level of customizability
- Limit on email subscription lists
Plans & Pricing
BigCommerce has the following packages:
- Standard: The standard package costs $29.95 per month and comes with a responsive website, shipping label discounts and professional reporting tools among other features.
- Plus: The plus package costs $79.95 per month and includes customer groups and segmentation, abandoned cart saver and stored credit cards along with all the standard package features. If you choose the annual plan, the price is lowered to $71.95 per month.
- Pro: The pro package costs $299.95 per month and includes all of the plus package features along with Google customer reviews, custom SSL and faceted search. If you choose the annual plan, the price is lowered to $224.95 per month.
- Enterprise: To get an enterprise quote, the company will have to be contacted. In addition to all the enterprise features, you get premium support and services.
Given the fast development of the field of online shopping, more and more eCommerce website building platforms appear on the market. BigCommerce was launched in 2003 and has helped many webmasters design and manage their online store.
Features & Functionality
Products Listing and Inventory Management
When managing your online sales via this eCommerce website building platform, you can always check your orders’ status, process them either individually or in bulk, print out invoices and other documents within the same control panel. Moreover, BigCommerce enables you to add extra features to your online store using third-party apps such as Ordoro for drop shipping, or Sellbrite for managing your sales across multiple marketplaces.
Another great feature BigCommerce offers is the lack of restrictions as far as the number of products is concerned. This eCommerce builder also comes with many product options, allowing you to enter details such as size, color or shape for each particular product.
Allowing discount and coupon codes, easy integration with the main social media networks and retail platforms BigCommerce provides you with a wide range of marketing tools to promote your eCommerce website through a multitude of channels. Its SEO friendly templates as well as the built-in tools enabling you to create high ranking pages ensure you dominate the search engines, earning traffic and potential customers organically. As far as customer retention is concerned, BigCommerce comes with professional tools such as a built-in newsletter sign-up, and automatically generated customer lists.
BigCommerce offers your customers the possibility to make payments when purchasing your products using over 60 different payment processors in the currency of their choice. BigCommerce’s payment options include the ever-popular PayPal, Stripe, and Authorize.net, as well as the major types of credit cards.
Whether you are a Standard, Plus or Enterprise member, BigCommerce doesn’t charge transaction fees.
Clarion Safety Systems automates dual-sync with BigCommerce. Clarion Safety Systems is well known in the market.
Design & Templates
Offering over 100 free website design templates, BigCommerce makes it easy for online shop owners to build an appealing and trustworthy looking e-commerce website. More premium templates with prices ranging from $150 – $300 are available for you to dress your online store, and they all have editable HTML/CSS files. BigCommerce’s Style Editor is a professional and user-friendly tool that enables you to modify the look of your storefront even if you have no HTML/CSS knowledge at all. Moreover, all templates are optimized for mobile browsing.
If you are afraid to try your hands at tweaking the HTML code yourself, you can access BigCommerce’s marketplace and hire a third party designer either to create a custom design storefront for your shop or to adapt an existing template to your needs.
There is phone support 24/7 and you are able to access live chat with a Support Pin. The same thing goes for email which you are able to access with a support pin. There is no ticketing service. There are video tutorials in a series under “BigCommerce University.” There are FAQ pages under the section called “common questions.” A great community forum and blog are available.
Ease of Use
BigCommerce’s Style Editor is a professional and user-friendly tool that enables you to modify the look of your storefront even if you have no HTML/CSS knowledge at all.
24/7 Help & SupportYes - Contact the support team 24/7 via phone or email, plus get access to thousands of articles, videos and our community.
Phone SupportThere is 24/7 phone support.
Live Online ChatYes - only with a Support PIN - a 4-6 digit number only accessible to the owner of the account.
Video TutorialsYes - on the site it's called "BigCommerce University" - This three part video series will walk you through building, managing, and growing an online business.
FAQYes. In the community section there is Q&A available for various subjects, also an FAQ search leads to FAQ pages and they do have a section called "common questions."
Community ForumYes. viewing can be done without logging in, but must log in in order to ask questions, join discussions, submit ideas, review events and more - https://forum.bigcommerce.com/s/
BlogYes- weekly eCommerce tips, strategies, and news.
Offering plenty of useful features, mobile-friendly website design templates, and easy integration of 3rd party apps, BigCommerce is a good choice of an eCommerce website builder if you want to an SEO friendly and good looking online shop. Moreover, BigCommerce will make your life easier enabling you to extend your market potential and sell through well-known social media and retail platforms like Facebook, eBay, and Etsy.