Web.com Review

flag FREE domain for life
  • Best solution for SMB
  • Various packages for all business types
  • Seamlessly add business email, social media marketing, and pay per click tools
  • Thousands of templates to choose from
GOOD FOR
Automatic website building
Support
8.5 /10
MONEY BACK
No
slider-image
  • Author: Karen Hayoun
  • 01.11.18
  • Comments
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Rating

  • Price
    8.5 /10
  • Features
    9 /10
  • Ease of Use
    9 /10
  • Help and Support
    8.5 /10

Overview

Web.com is considered one of the most affordable DIY site builders on the market, with basic packages that even include a domain name for life. While they don’t offer a free trial package like other popular site builders, they do offer low prices and, combined with their simple site builder, they are a very popular choice among business owners and online stores.

In short, Web.com is a great solution if you don’t need any complicated or customized features and designs for your site. You can easily create a simple and professional website for your business or e-commerce store at affordable prices. There are hundreds of template designs and colors to choose from, and editing a website is extremely straightforward and simple, making it a great solution for people with zero design or coding experience. It is not the most flexible site builder out there and is not suitable for business owners who want to be able to edit every single minor detail of their design and layout.

Plans & Pricing

Unlike many of its competitors in the website building space, Web.com doesn’t offer a free plan that might allow you to give the platform a test drive. Perhaps that’s because it is a hosting company that offers a website building platform.

Website Builder – This is a plan that is best suited for individuals getting started online. For an introductory price of $1.95 (rising to $22.95 after the first month), you get a free domain name as well as access to all of the templates and free stock images.

Website Builder and Online Marketing – This plan is more suited to startups, small businesses, and freelancers. Starting at $2.95 for the first month (then rising to $32.95), you get everything present in the Website Builder plan, plus a business profile in dozens of local search engines, submission to Google, Yahoo and Bing, and an SEO consulting service with a Web.com expert.

Website, Marketing and Store – If you want to start your own online store or accept payments for services, this is the plan to choose. You get all of the above features as well as the ability to sell up to 500 products and accept credit card payments via a secure shopping cart. The first month is priced at $3.95 then goes up to $39.95 thereafter.

Features & Functionality

Mobile Optimization

Unlike many of its competitors, Web.com offers a mobile site only as part of a more advanced package. The “mobile theme” costs $1 a month on top of the cost of your existing package and allows you to add and manage a mobile version of your site. There are not many options in terms of design when it comes to the mobile site so if you want more control or have a lot of mobile traffic coming your way, this may not be the best site builder for you.

SEO Tools & Marketing

On Web.com, you have a number of SEO features to choose from in order to promote your website in Google’s search results. The most expensive package comes at around $300 a month and includes complete SEO support and services, as well as monthly consultations with a dedicated SEO expert. If you prefer to do everything yourself, you can contact their support to get SEO tips on writing strong content or sign up for one of their SEO programs to learn about analytics, link building, and getting found in search engines.

Social Media Tools

There are very basic social media tools in the main site builder menu that allow you to add links to your social profiles or share/like buttons. The social networks supported are Facebook, Google+, LinkedIn, and Twitter. Additional profile buttons that link to your social network profiles are available, including YouTube, MySpace, and Pinterest, though you can also add a regular image with a link if the network you want is not there.

E-commerce

If you choose the e-commerce package, you can quickly set up a shop and sell up to 500 products. Payment options include PayPal and credit cards.

Apps and Plug-ins

The Web.com site builder does not have an app store and only offers a limited number of apps, such as a search box and map. You can, however, add an HTML snippet to your page for custom code.

Design & Templates

There are hundreds of different templates to choose from when creating a site on Web.com, and each one comes in different color variations so you can easily find one that is perfect for your needs. The designs themselves are fairly simple and not particularly impressive compared to the more expensive website builders, but they still look very professional and user-friendly.

Templates are divided into industries, and you can browse each category to find options that are most relevant to your business. You can also choose a blank template if you have your own design in mind and would like to start from scratch.

Editing a template is very simple with an easy-to-use drag-and-drop interface. Once you choose your theme, there isn’t much you can change in terms of the design. You can edit the background image and color and customize font styles, but since there is no CSS or HTML customization available on Web.com, you need to choose a template that is closest to what you want for your final site.

Customer Support

Web.com offers a number of video tutorials and guides for beginners, as well as a help center with articles on many different topics. If you require additional assistance, you can contact their support team via phone or live chat. There is even a number that you can text with questions! For email, a response can take anywhere from 24 hours to 4 days, so it is best to call in case of urgent matters. Canceling your account can only be done by calling their support team 8 AM – 8 PM (EST) Mon-Fri.

Pros & Cons

  • Build it for yourself and do it for me solutions
  • Very easy to use drag and drop editor
  • Different packages for differing business needs
  • Easy to add e-commerce and social media tools
  • Thousands of templates to choose from
  • Uptime issues
  • No cloud or WordPress hosting plans

Ease of Use

The site builder is extremely easy to use and is similar to other popular WYSIWYG and drag-and-drop builders, giving you full control of the items on your site.
It is very intuitive, and finding the menus and additional features is easy without having to go through the tutorial and beginner’s guide when you start.
Right-clicking any item on the site will show you its menu, allowing you to edit it, add effects, delete it, and more.

A unique feature, at least when it comes to site builders, is the spell checker at the top of the page, which means you don’t have to type your text in a Word document and then copy-paste it in order to avoid typos. You can type your text directly into the site builder and find any errors as you go along.

Adding new items to the site is very simple. The side menu on the left has six buttons: Content, Images, Media, Apps, Social, and Docs. You can click the item you’re interested in to see a list of items that you can add to your site. Once you’ve chosen, simply drag the item you want to the desired location on the site and that’s it.

The grid lines help you see where text and images can be viewed on your site and items snap into place if you move them out of the designated area to avoid any design issues when you go live.

  • 24/7 support
    24/7 phone support
  • Phone support
    24/7 support available
  • Live Online Chat
    There is online chat available.
  • Video Tutorials
    The brand offers a number of video tutorials and guides for beginners, as well as a help center with articles on many different topics.
  • FAQ
    Their FAQs will address the most common support issues.
  • Blog
    The brand shares blog posts about marketing and social media topics.

Final Word

Overall, Web.com is a very simple site builder that is easy to use and affordable. Given its price and ease of use, it’s a great solution for users that don’t want to invest much time or money in their website and aren’t looking for unique designs, layouts, or features.

Karen Hayoun
author

Karen is a copywriter and social media strategist with extensive experience working with small businesses and corporations, both B2B and B2C. With her expertise in online marketing and knowledge of website creation, there’s no better person to turn to if you want to craft an incredible website that gets noticed.

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